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Our commitment
Sened is committed to listening to beneficiaries, partners, donors and the public. If you have a complaint or concern about our work, staff or operations, we want to hear from you. All complaints are logged and handled through our internal complaints system.
How to submit a complaint
Follow these steps:
- Click the button below to open our complaints form. You will be taken to our secure complaints portal.
- Fill in your details and describe your complaint or concern clearly. You will receive a reference number after submission.
- Our team will review your complaint and respond within a reasonable time, in line with our internal procedures.
- If you are not satisfied with the response, you may contact us again or ask for your complaint to be escalated.
Your complaint number — save it
After you submit a complaint, the system will give you a complaint reference number. Please save this number. You will need it to return later and search for your complaint or check its status.
Written chat with the person responsible
You can also have a written chat with the person responsible for your complaint through the same system. This allows you to ask questions, add details or follow up in writing.
Our complaints system
Complaints are recorded and managed through Sened’s internal system (ERP). This allows us to track each complaint, ensure a timely response and improve our work based on your feedback.
You will be directed to sened.org.tr to submit your complaint securely.
For questions about the complaints procedure, please contact us via our Contact page.