Receptionist/Call Center

Job Purpose
Based in Adana, Receptionist / Call Center is under the line management of Project Technical Officer
He/She will be responsible:
o Welcoming beneficiaries in the reception area of the project center, take registrations and implement individual information counselling services

Key Activities/Tasks/Duties
o Welcoming visitors and beneficiaries to the center
o Answering the questions of the visitors about the project activities, filling out the pre-registration form when necessary and entering the filled data into the database via computer
o Helping visitors with special needs to enter and exit the center
o Accompanying children to go safely from activity rooms to shuttle vehicles before and after activities
o Supporting the activities carried out at the center, if needed
o According to the information activities carried out at the center, answer the questions of the beneficiaries who call the center phone and fill in-take form
o Maintain and display brochures/booklets at the project center
o Support the case management team for contacting beneficiaries of IPA and Case Management services
o Support project for Arabic-Turkish verbal and written translations, and some other administrative tasks, if needed.
o Representing organization professionally.